FAQ

Find answers to frequently asked questions here.

By staying at Les Ormes, you agree with the rules of the resort and commit to respect them.

What are the arrival and departure schedules?

Rentals (Mobil-homes, nature lodges, camping'huts, sweet'homes, taos, apartments, gites and dachas): arrival time from 5pm - departure time before 10am

Camping pitches: arrival time from 5pm - departure time before 10am

Hotel rooms: arrival time from 1pm - departure time before 12pm

Unusual: arrival time from 3pm - departure time before 11am

These times are available for the accommodation of Les Ormes. If you have booked your stay with a tour operator, we invite you to refer to the schedules provided to you.

Can we come to Les Ormes just one day?

As the resort is private, bookings are only available for residents staying on the estate for a minimum of 1 night. You can access the facilities using the wristband you will receive upon arrival.

Are animals allowed?

Our animal friends are welcome in most of our accommodation (please refer to the accommodation description). They must be tattooed, vaccinated and kept on a lead. For everyone's well-being, please pick up after them.

Is it possible to make barbecues?

Gas and charcoal barbecues are allowed but we ask you to use them with care and to remain vigilant. Electric barbecues are not allowed. Of course, restrictions may be put in place in case of drought.

For obvious safety reasons, barbecues are not permitted in the vicinity of the cabins.

How do I connect to the Wifi?

Connect to the "Domaine des Ormes" Wifi network, accessible from all the campsite and their accommodation (except some gîtes and some cabins).

At Les Ormes, 5 pools for all the aquatic fun!

Enjoy of five aquatic spaces in the heart of the resort:

The tropical Dôme welcomes you with a variety of attractions, including water slides, wave pool, dynamic river, and much more. Two sun-soaked outdoor pools are located near the Club restaurant. At the hotel, an elegant heated outdoor pool is available for all guests. As soon as the sun shines in Brittany, the Aquapark comes to life: a large heated outdoor pool at the heart of the resort, perfoect for both kids and adults!

Download the pool regulations right here.

What swimwear is allowed in the pools?

For safety and hygiene reasons, the following swimwear is permitted: swim briefs, short swim trunks (above the knee), one- or two-piece swimsuits, and lycra swim shirts. You may also wear a swim cap if you wish. Any other type of clothing is not allowed within the pool areas.

For babies, please make sure they wear appropriate swim diapers (available at the grocery store).

Can minors swim on their own?

Children under 12 must be accompanied and supervised by an adult at all times while in the pool. The accompanying adult is fully responsible for the child and may not leave them unattended.

Where should you go when nature calls while swimming?

The pools are strictly for swimming, relaxing, and having fun. We kindly ask you to use the nearby restrooms for any natural needs. Your fellow guests — and our maintenance team — will truly appreciate it!

How long is a gift voucher valid for?

The validity dare is indicated on your gift voucher, at the bottom of the first page.

Can I extend the validity of a gift voucher?

Yes, you can extend the validity of your gift voucher by 6 months for an additional fee of 30€. The extension must be requested before the original expiry date of the voucher.

Can I extend a gift voucher a second time?

No, the validity of a gift voucher can only be extended once.

I received a gift voucher starting with IND or ORMES, I can't book my stay on the internet.

If your gift voucher begins with IND or ORMES, please contact us by phone at +33 (0)2 99 73 53 00. These bookings can only be made by phone.

Can I buy a gift voucher for a specific type of cabin?

A cabin gift voucher for two people is valid for all two-persrons cabins, whether in the trees and on the water (ladders cabins, zip wire cabins, duo cabins). The recipient of the voucher will choose their preferred cabin when making the reservation.

Can we stay in a family cabin with our children using a two-person cabin gift voucher?

Yes, you can come to more than two people by paying the applicable supplement. Please contact us by phone at +33 (0)2 99 73 53 00 to make a reservation under these conditions.

I received a cabin gift voucher. Can I book a different type of accommodation instead? 

Yes, it is possible. A supplement may apply depending on the chosen accommodation. Please contact us by phone on +33 (0)2 99 73 53 00 if you'd like to book under these conditions.

I received a Gourmet gift voucher including dinners at the restaurant. Which restaurant is it for?

The dinner included in the Gourmet gift voucher are served at the Club restaurant, unless otherwise specified (e.g., during the restaurant's closure period or when it's privately booked by a group).

What should we bring for our night in a cabin?

It’s essential to bring a fully charged mobile phone. Bed linen and duvets are provided, but you’re welcome to bring a sleeping bag or extra blanket if you wish.
For cabins that require a harness for access, please bring closed-toe shoes and comfortable clothing.

Are the cabins equipped with water and electricity?

There is no running water in the cabins. Throughout your stay, you’ll have free access to the campsite’s sanitary facilities, and bottled water will be provided upon arrival.
Only the following cabins are equipped with basic electricity (a light bulb per room and power outlets for phone charging only): Demi-Lune, Pigeonnier, Vignes, Chouchen, Chênes, Tribu, Trouspinette, and NaturéO.

Can we go back down from the cabin once we're up?

Yes, the safety briefing you receive will give you the autonomy to move freely between your cabin and the ground.

How do we get our luggage up to the cabin?

All tree cabins are equipped with a rope and pulley system from the terrace, allowing you to lift your bags and suitcases safely.
Our tip: don’t pack too heavy!

Can I stay in a ladder or zipline-access cabin if I’m pregnant?

Unfortunately, access to these cabins is strictly prohibited for pregnant women. Even with a doctor’s note, we cannot make exceptions, as the harness sits across the lower abdomen and may cause pressure or stress.
But don’t worry — you can still enjoy your stay at Les Ormes! We have plenty of other accommodation options: tree cabins with stairs (family cabins), water cabins, camping’huttes, cottage’huttes, hotel rooms, and more.

If my child is younger than the minimum age for a cabin, can they still come?

The minimum age is based on the design and safety of each cabin type, and we cannot make exceptions:

• Zipline cabins: minimum age 16

• Ladder cabins: minimum age 12

• Family tree cabins: minimum age 2

• Water cabins: accessible from age 6

We’re staying in a cabin — can we access the pool?

Absolutely! No matter which accommodation you choose at Les Ormes, you have free access to all swimming pools on the estate (subject to opening dates and times).

Can I bring a cold picnic for my cabin stay?

Yes, of course! You’re welcome to bring your own food, order one of our meal baskets (available by reservation), or dine at one of the on-site restaurants. It’s entirely up to you!